Shipping & Returns Policy

Returns & Refund Policy

If you wish to return goods, you have a duty to keep them in your possession and to take reasonable care of them until you return them. Goods must be returned in their original condition, i.e. not worn, including all packaging, within 30 days.

This does not affect your statutory rights. Place the item into its original presentation box and make sure that the parcel is sealed securely. You should also place a copy of your dispatch note into the parcel. If the item is in its original condition, we will exchange the item or, if required, refund the payment to the card used to place the order.

Please note; that if you are returning an item for whatever reason, you must use Registered Post. If you do not use Registered Post, you accept full responsibility if the item gets lost in transit, and House of Lor Jewellery is not obliged to replace the item. 

Shipping Policy

If you require an item by a specific date, please state this when ordering, and we will do our best to get it to you by that date. Delivery depends on the country of destination. In Ireland, it is within 48hours. Europe is within 5 working days. We provide a tracking number to assist with an expected delivery schedule. However, certain items, i.e. special orders, custom orders and out of stock items, may take longer, so please allow for this when ordering.

Our courier partners require a day-time contact telephone number for delivery contact purposes. You are responsible for making arrangements to receive the goods, and where goods are held at a delivery depot due to no one being there to sign for them, you are responsible for collecting the goods promptly. You must supply an accurate address and a post code is very helpful.


For shipping within the island of Ireland, we use UPS Courier Company and deliver the goods to the address you specify for delivery. There is no delivery charge for orders over €150. There is a delivery charge of €8 for orders under €150.

UK & and the Rest of Europe

Europe Free Standard Shipping for orders over €150/£150 with UPS or FedEx. All orders under €150/£150 will ship with UPS or FedEx and charged at €25.

UK Free Standard Shipping for orders over £150 with UPS or FedEx. All orders under £150 will be charged Economy Flat Rate: €20 / FedEx Priority Next Day Delivery: €30. Prices advertised and charged are “Landed” prices and, as such, include shipping VAT and duties where applicable.

Please note that any duty charges incurred by your parcel being delivered outside the EU are paid by you as we are not liable for same.

Important Notice for Our Valued UK Customers: Understanding Import Duties and Taxes Post-Brexit

As part of our commitment to transparency and ensuring a seamless shopping experience for our UK customers, we would like to bring your attention to changes in import duties and taxes that
may affect your orders due to the developments surrounding Brexit.

What Has Changed?

With the UK’s Brexit from the EU, there are now new regulations in place regarding import duties and taxes on goods crossing borders. As a result, orders shipped to the UK may be subject to
additional charges imposed by UK customs. Unfortunately, there is nothing we can do to circumvent this. However, we do offer free shipping to help mitigate the cost.

Understanding Import Duties and Taxes:

Import VAT: Orders with a value exceeding £135 may be subject to UK import VAT. This will be calculated based on the value of the goods, including shipping costs.
Customs Duties: Some orders may incur customs duties, which are calculated based on the type of goods and their declared value. These charges are levied by UK customs authorities and are separate from any charges incurred during the online purchase process.

What You Can Expect:

Smooth Customs Clearance: To facilitate a smoother customs clearance process, we will include all necessary documentation with your order.
Payment of Charges: Import duties and taxes are the responsibility of the customer. These charges will need to be settled directly with the courier or relevant customs authorities before the
delivery of your order.

How to Get More Information:

For further details on specific charges and regulations, we recommend checking with your local customs office or authorities.
We appreciate your understanding and patience as we navigate these changes together. Our commitment to delivering high-quality products remains unwavering, and we are dedicated to
making your shopping experience as smooth as possible. Thank you for being a valued customer of House of Lor. We truly appreciate your continued support.

USA & Canada

Free Standard Shipping for orders over $150 with UPS or FedEx. All orders under $150 will ship with UPS or FedEx and be charged at €30. Priority 48 Hrs Delivery is charged at €50.

Please note that any duty and/or administration charges incurred by your parcel being delivered will need to be settled by you as we are not liable for same.

The rest of the world 

All items will be shipped via UPS Standard or FedEx Standard at the additional cost of €50

Please note that any duty and/or administration charges incurred by your parcel being delivered will need to be settled by you as we are not liable for same.

It may not be possible for us to deliver to some countries. In this case, you will be contacted, and you will receive a full refund.

Repairs Service

Each jewellery item is handmade and may contain slight imperfections, and some pieces may have slight differences. This by no means affects the quality of the silver/gold or the quality of the product. In the unlikely event that an item is damaged in transit, please report this to us immediately. Damaged goods must be reported within 3 working days of receipt of goods. If an item is reported within 3 days, we will cover the cost of the return postage and repair /replace the item. If an item is broken or damaged by yourself, you may contact us, as we may offer a repair service at a charge.

Copyright, Patents and Legal Rights

All materials, including images, illustrations, designs, site layout, photographs, written and or other text or script that are part of this site, are protected by copyright, trademark, design right and or other worldwide intellectual property rights are owned by us.

All rights reserved.

All jewellery designs are copyright and belong to us. Legal action will be taken against any persons found attempting to copy, replicate, or make interpretations of our Jewellery designs. It is not permitted for any persons to use the House of Lor Jewellery name, for any reasons, other than House of Lor Jewellery. Any persons found replicating or making interpretations of any of the jewellery and/or designs belonging to us, including all stories and written text, for commercial gain or otherwise, shall be in direct violation of copyright law and shall be legally liable for loss of earnings to us.
It is not permitted to use, reproduce, publish, transmit, distribute, modify, or create derivative works from, sell, or participate in the sale of, or exploit in any way any of the jewellery/designs/written text on this site.

Company Details

Contact details:
House of Lor
Knockmitten Business Park,
Knockmitten Lane,
Dublin 12
Phone Details: +353 1 4762112

Las update made on: 15/11/2023

House Of Lor | Irish Jewellery | Pure gold from Ireland
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